1.1 In these Terms and Conditions, the following expressions shall have the following meanings:

1. “We”, “us”, “our” means the person or company providing the Services (being the name or corporate name of such person or company).
2. “You” means the person to whom we provide Services or deliver Goods, and the person who is liable to pay for the Goods delivered by us.
3. “Content” means all text, graphics, logos, icons, photographs, images, moving visual representations or sounds, and the combination thereof, as well as all images, audio, computer programs and other materials selected, displayed, used on or in connection with our Website.
4. “Goods” means the goods or services which you order and will pay for via our Website.
5. “Intellectual Property Rights” means any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether or not registered and including applications for any of the foregoing and rights to apply for registration of any of the foregoing), rights in confidential information and all other intellectual property rights of a similar or corresponding nature which may exist now or in the future in any part of the world.
6. “Services” has the meaning given to it in Clause 2.1.
7. “Supplier” means any seller or supplier of Goods ordered by you through our Website.
8. “Website” or “this Website” means Relocation.HK (www.relocation.hk) and any related websites and mobile application (App) that are linked thereto.
9. “User Content” has the meaning given to it in Clause 10.1.
10. “Personal Data” means any data relating directly or indirectly to a living individual, from which it is practicable for the identity of the individual to be directly or indirectly ascertained, and in a form in which access to or processing of the data is practicable, regardless of whether such data exists in the form of words, images, sounds or in any other form, and shall bear the meaning given to it in the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (the “Privacy Ordinance”).
11. “Data User” means, in relation to Personal Data, a person or entity who, either alone or jointly or in common with other persons, controls the collection, holding, processing or use of such Personal Data (but does not include a person who processes such data solely on behalf of another person), and shall bear the meaning given to it in the Privacy Ordinance. For the purposes of these Terms and Conditions, “we” will generally be the Data User under the Privacy Ordinance when we collect, hold, process or use any Personal Data relating to you or any other individual.
12. “Privacy Policy” means our privacy policy, as may be formulated, amended and published by us from time to time, which sets out how we collect, hold, process, use, disclose, transfer and protect Personal Data, and the rights which data subjects may enjoy under the Privacy Ordinance in relation to their Personal Data, whether such document is entitled “Privacy Policy”, “Privacy Statement”, “Personal Data Policy” or any similar title.
13. “Personal Information Collection Statement” or “PICS” means a statement provided by us to you or any other data subject in specific circumstances (including but not limited to when registering an account, submitting enquiries, ordering services or participating in promotional activities), which sets out, inter alia, the purposes of collecting Personal Data, whether the provision of such data is obligatory or voluntary, the classes of Personal Data to be collected, the consequences of failing to provide such data, the classes of transferees to whom the Personal Data may be transferred, and the rights of the data subject to request access to and correction of his/her Personal Data as provided under the Privacy Ordinance, as well as the relevant contact details for such enquiries.

2.1 This Website is owned and operated by Relocation.HK. It provides, via the Internet (including through the use of applications or software), convenient real‑time quotations for shipping and relocation services and ordering of settling‑in services.
2.2 By using this Website, you agree to be bound by these Terms and Conditions.
2.3 We reserve the right, at any time and from time to time, to amend these Terms and Conditions without prior notice. The amended Terms and Conditions shall take effect from the date of publication. Your continued use of this Website and our Services following such publication shall constitute your agreement to be bound by the then‑current version of these Terms and Conditions.

3.1 You are required to register with us at the time when you confirm the use of the Services or place an order. By registering, you represent and warrant to us (and we are entitled to rely on such representation) that you are 18 years of age or above and have the capacity to enter into a legally binding contract.
3.2 In consideration of your use of our Services, you agree that:

1. you will provide true, accurate, current and complete information about yourself as prompted by the registration form; and
2. you will maintain and promptly update your registration information to ensure that it is true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we shall have the right to suspend or terminate your registration.

3.3 Any information provided by you during registration which constitutes Personal Data will be collected, used and stored by us in accordance with the Privacy Ordinance and our Privacy Policy. For details of the purposes for which we collect Personal Data, the scope of use, the classes of third parties to whom the data may be disclosed or transferred, the data retention period, and your rights of access to and correction of your Personal Data, please refer to our Privacy Policy and/or the PICS provided to you during the registration process.

4.1 We are responsible for managing the Website, arranging the processing of orders and completing the provision of the Services ordered by you from us through our Website.
4.2 When you place an order, you are making an offer to purchase from us the Services at the price specified for such Services. Once you submit your confirmation, you may not cancel the relevant order, even if we have not yet accepted or rejected your order.
4.3 We will acknowledge receipt of your order by email. Such confirmation email will set out:

1. the details of your order;
2. a breakdown of the price charged;
3. your order reference details;
4. such other relevant information.

Such communication shall constitute our acceptance of your order.
4.4 Our acceptance of your order will only cover the Services referred to in that confirmation and will not necessarily cover all services which you may have intended to order. If this is the case, the remaining part of your order will only be accepted when we issue a further acceptance confirmation in respect of that part of the order.
4.5 We reserve the right, in our absolute discretion, not to accept or to cancel any order for any reason, including but not limited to situations where the Services cannot be provided to your location.
4.6 If we cancel your order for Services, we will notify you by email and arrange a refund, which may be subject to deductions such as handling or processing fees. You accept that we shall not be liable to you for any compensation in respect of your dissatisfaction arising therefrom.

5.1 We will use all reasonable commercial efforts to display accurate and up‑to‑date prices on our App and Website. However, as the prices of various Services may be affected by exchange rates or supplier pricing (such as international freight rates), the final price may differ from the price shown at the time when we accept your order.
5.2 We only accept payment by certain designated credit cards, and credit card payments are subject to an upper limit. By placing an order, you authorise us to charge the amount accepted by us to the credit card designated by you.
5.3 Online credit card transactions are processed through recognised third‑party payment service providers. You agree that such transactions will be subject to the terms and conditions of those payment service providers. Unless otherwise stated, we do not store your full credit card details; where it is strictly necessary for business purposes to retain such details on a short‑term basis, we will take all reasonably practicable steps to protect your Personal Data in accordance with the Privacy Ordinance and applicable industry standards (including, for example, PCI‑DSS).
5.4 To the extent permitted by law, any loss directly arising from any act or omission of a third‑party payment service provider shall be the responsibility of such provider. However, if your Personal Data (including credit card information) is improperly accessed as a result of our failure to take reasonable and practicable security measures, we will bear such liability as is required by law.

6.1 Unless otherwise specified, we do not accept refunds or exchanges of Services. You should carefully read the applicable refund or change policy before placing an order.
6.2 You agree and accept that whether a refund or change of Services will be granted shall be determined by us at our sole and absolute discretion.

7.1 We do not represent or warrant that access to our Website (including access through mobile applications or software), or any part thereof, will be uninterrupted, reliable or free of faults.
7.2 We do not represent or warrant to you that our Website or any Content thereon will be absolutely accurate, complete or reliable. Any Services (whether provided directly by us or otherwise) will be provided with reasonable care and skill.
7.3 You understand that data transmission over the Internet is not absolutely secure and that third parties may, without authorisation, intercept or access data transmitted during the process. Notwithstanding the foregoing, we will take all reasonably practicable steps, in compliance with the Privacy Ordinance, to safeguard the security of the Personal Data relating to you which is held by us. Without prejudice to the above, we shall, to the extent permitted by law and by the Privacy Ordinance, not be liable for any security incidents arising from communication networks or equipment beyond our reasonable control, nor shall we assume any liability in excess of that required by law.
7.4 To the fullest extent permitted by law, we exclude all liability to you (whether arising in contract, tort or otherwise, and whether or not resulting from our negligence) in respect of:

1. any technical, factual, textual, typographical or other inaccuracies, errors or omissions relating to our Website (including where accessed via any application or software) or any data contained therein;
2. any failure or inability of our Website (or any part thereof) to operate or to provide Services;
3. any delay in providing, or any failure to provide, the Services, or any negligent provision of the Services; and
4. any negligent misrepresentation relating to our Website or the Services.

7.5 Except as required by law, we shall not be liable to you for any direct, indirect, incidental, consequential or special loss, damage or expense, including without limitation any alleged loss of profit, business or goodwill arising from any issue which you claim to be attributable to us, and we shall have no obligation to pay any sums to you by way of compensation, save as expressly provided in these Terms and Conditions.
7.6 Nothing in the above exclusions shall affect any statutory rights which cannot lawfully be excluded. In such circumstances, our liability (to the extent permitted by law) shall be limited to re‑supplying the Services to you.
7.7 Each of the foregoing exclusions or limitations shall be construed as a separate and severable provision of these Terms and Conditions.

8.1 You represent, warrant and undertake that you will not:

1. use our Website for any fraudulent or unlawful purpose;
2. use our Website to defame, abuse, insult, harass, stalk, threaten or infringe the rights of any other person (including but not limited to such person’s rights of privacy or publicity);
3. interfere with or disrupt the operation of our Website or the servers or networks used to make our Website available, or contravene any requirements, procedures, policies or regulations of such networks;
4. transmit or upload to our Website any virus, worm, Trojan horse or other computer code that is harmful, intrusive, or likely to damage or monitor the operation or use of any hardware, software or equipment;
5. reproduce, copy, sell, resell or exploit any part of our Website (including any application or software), or any use of or access to our Website, for any commercial purpose;
6. modify, adapt, translate, reverse engineer, decompile or disassemble any part of our Website (including any application or software);
7. frame or mirror any part of our Website without our prior written consent;
8. use our Website in a manner that systematically downloads and stores Content, User Content or any material from the Website so as to create a database; or
9. infringe any copyright, design right or Intellectual Property Rights in respect of any Goods.

9.1 All Intellectual Property Rights in the Content are owned and controlled by us. Apart from the rights granted to you under Clause 9.2, nothing in these Terms and Conditions shall operate to grant you any right, title or interest in or to the Content, and we reserve all other rights.
9.2 Unless you have obtained our express prior written consent or are expressly authorised to do so by law, you may not use the Content for any commercial or other non‑personal purpose.
9.3 You acknowledge and agree that, if you breach any provision of this Clause 9, we may, in our absolute discretion, cease to provide any Content to you.
9.4 We will use reasonable commercial efforts to ensure the ccuracy of the Content, but we make no representation or warranty of any kind (whether express, implied, statutory or otherwise) as to the accuracy, quality, completeness or fitness for any particular purpose of the Content, and we shall not be liable for any loss or damage arising therefrom. You also agree that the advertisers are solely responsible for the content of any advertisements displayed on our Website. The placement of any advertisement does not constitute our recommendation or endorsement of the advertiser’s products, and each advertiser shall be solely responsible for any representation made in its advertisements. We shall not be liable to you for any loss arising out of your reliance on the accuracy of any information contained on our Website.

10.1 When you submit any user‑generated content on our Website (including all text, files, images, photographs, audio, video or other materials) (“User Content”), you agree and grant to us a perpetual, irrevocable, non‑exclusive, worldwide, transferable, sub‑licensable, fully paid‑up and royalty‑free licence to reproduce, distribute, communicate to the public, publicly perform, modify, create derivative works from, display and otherwise use such User Content in connection with this Website and our business (including, without limitation, for promoting and redistributing part or all of this Website in any media formats and through any media channels). Without limiting the generality of the foregoing, the rights granted by you under this Clause include our right to grant sub‑licences to users of this Website to use the User Content to the extent permitted from time to time by the functionality of the Website.
10.2 If any User Content contains Personal Data, our collection, holding, processing and use of such Personal Data shall be governed by the Privacy Ordinance, our then‑current Privacy Policy and/or any applicable PICS. The licence granted under Clause 10.1 shall not operate to permit any use of Personal Data that is inconsistent with the original purpose for which such Personal Data was collected or a directly related purpose, unless we have first obtained the explicit and voluntary consent of the relevant data subject in accordance with the requirements of the Privacy Ordinance (where applicable).
10.3 To the fullest extent permitted by applicable law, you hereby waive, and shall procure that all other authors of the User Content waive, all moral rights in the User Content (including the right to be identified as the author of the User Content and the right to object to any treatment of the User Content that is prejudicial to the honour or reputation of the author), irrespective of whether such rights presently exist or arise at any time in the future in any part of the world. Where any such waiver is inconsistent with any non‑waivable right conferred by applicable law, such applicable law shall prevail.
10.4 You represent, warrant and undertake that:

1. you have the legal right and authority to grant the licences set out in Clauses 10.1 to 10.3;
2. you are the owner of the User Content and/or have obtained all necessary rights, consents, permissions and licences required to grant the licences set out in Clauses 10.1 to 10.3 in favour of us;
3. our exercise of the licences set out in Clauses 10.1 to 10.3 will not infringe any Intellectual Property Rights or other rights of any third party;
4. where the User Content identifies any individual (whether by name, image, voice, contact details or otherwise), you have obtained all consents and permissions required under applicable law and the Privacy Ordinance from such individual to enable us to use such User Content and any Personal Data contained therein in accordance with this Clause 10 and our Privacy Policy;
5. the User Content does not contain any material that is, or may be regarded as, unlawful, defamatory, obscene, discriminatory, offensive, harmful to the safety of any person, intended to harass any person, invasive of another person’s privacy, or otherwise inappropriate for display on the Website;
7. the User Content does not contain any Personal Data which has been collected or disclosed without proper authorisation, and will not cause us to contravene the Privacy Ordinance or any other applicable data protection law in relation to the collection, holding, processing or use of any Personal Data; and
9. upon our request, you will, within a reasonable time, provide us with copies of the written consents, permissions and authorisations (including those relating to Personal Data) referred to above, or such other documents as may be reasonably necessary to evidence their existence and validity, so that we may demonstrate, where necessary, that our use of the User Content complies with applicable law and the Privacy Ordinance.

11.1 You agree to indemnify us and all of our directors, employees and contractors against, and hold each of them harmless from and against, any and all claims, losses, damages, costs, expenses (including legal expenses) or other liabilities arising out of or in connection with any breach by you of any covenant, warranty, representation or agreement contained in these Terms and Conditions.

12.1 Certain links (including hyperlinks) on our Website will take you away from our Website. Such links are provided solely for your convenience, and the inclusion of any link does not imply any endorsement or approval by us of the linked website, its operator or its contents. We are not responsible for the contents of any website other than our own Website.
12.2 If you access any third‑party website via a link from our Website, any Personal Data collected, held and used by such website will be governed by its own privacy policy and terms, and not by us. We recommend that you carefully read the relevant third‑party website’s privacy policy before providing any Personal Data.

13.1 If you breach any of these Terms and Conditions, we may immediately terminate your access to our Website or your registration.
13.2 Any rights accrued to either party as at the date of termination shall continue to be enforceable notwithstanding such termination.

14.1 All Intellectual Property Rights in and to all Content, User Content, designs, text, graphics and other materials on our Website, and in the selection or arrangement thereof, are owned, controlled or licensed by us. Any unauthorised use without our prior written approval is strictly prohibited.
14.2 All trademarks, product names, company names or logos shown on our Website are the property of us or their respective owners. No permission is given by us in respect of the use of any such trademarks, trade dress, product names, company names, logos or titles, and any such use may constitute an infringement of the rights of the relevant owner.

15.1 Where any representations and warranties contained in these Terms and Conditions are made to us and to the suppliers of Goods via our Website, you acknowledge and agree that such representations and warranties are intended to confer rights and be for the benefit of all such suppliers, each of whom shall be entitled to rely on and enforce the same against you.
15.2 We reserve the right to amend the contents of the Website (including the Services we provide) and these Terms and Conditions at any time without notice. Any changes to these Terms and Conditions will be published on the Website, and your continued use of our Website after any such changes shall constitute your agreement to be bound by the amended Terms and Conditions. This right includes the right to amend any document forming part of these Terms and Conditions.
15.3 We have used our best endeavours to clarify on our Website whether the prices quoted for Goods include any applicable taxes or duties. Where, in any case, such quotation is unclear, you are advised, before placing an order, to note that you may be liable for any taxes or duties (such as value‑added tax) imposed by the supplier or by law in addition to the quoted price.
15.4 We attach great importance to privacy and the protection of Personal Data. Our Privacy Policy sets out how we collect, store, use, disclose, transfer and protect any data (including Personal Data) provided by you. By using our Services, you are deemed to have read and understood, and to agree that we may collect, store and use information relating to you in accordance with our Privacy Policy and any applicable PICS, and to be bound by the terms thereof.
15.5 In collecting, holding, processing and using any Personal Data relating to you, we will comply with the Privacy Ordinance and with relevant codes of practice and guidance notes issued from time to time by the Office of the Privacy Commissioner for Personal Data, Hong Kong.
15.6 For the purposes of processing and fulfilling your orders, we may need to disclose or transfer your Personal Data to suppliers, logistics service providers or other contractors or service providers. Any such disclosure or transfer will be limited to what is necessary for achieving the original purpose for which the Personal Data was collected or a directly related purpose, and will be carried out in accordance with the Privacy Ordinance.
15.7 Our Privacy Policy and/or any PICS provided in specific contexts set out in detail how we collect, use, disclose, transfer, store and protect Personal Data, and the rights which you may exercise under the Privacy Ordinance in relation to access to and correction of your Personal Data. Before using our Services or providing us with any Personal Data, you should carefully read and agree to the terms of such documents.
15.8 We reserve the right, in our absolute discretion, to refuse any user access to our Website, or any part thereof, without notice, and to decline to provide our Services to any user who is in breach of these Terms and Conditions.
15.9 We shall not be liable to you for any breach of these Terms and Conditions, nor for any failure or delay in providing our Services through the Website, to the extent that such breach, failure or delay is attributable to any event or circumstance beyond our reasonable control.
15.10 If any provision of these Terms and Conditions is held by a court of competent jurisdiction to be invalid or unenforceable, such provision shall be severed from these Terms and Conditions, and the validity and enforceability of the remaining provisions shall not be affected.
15.11 We may assign these Terms and Conditions or appoint any third party (including any group company) to provide the Services to you, or to perform any of our obligations under these Terms and Conditions.
15.12 You may not assign or otherwise deal with all or any of your rights and obligations under these Terms and Conditions without our prior written consent.
15.13 These Terms and Conditions constitute the entire agreement and understanding between the parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter hereof. Neither party shall have any right to rely on any agreement, understanding or arrangement not expressly set out in these Terms and Conditions.
15.14 These Terms and Conditions shall be governed by, and construed in accordance with, the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

16.1 Promotional codes, discount codes and vouchers issued by us are applicable only to one‑time purchases made via our Website, and are subject to these Terms and Conditions.
16.2 Promotional codes, discount codes and vouchers are non‑refundable and may not be exchanged for cash. Any unused balance will be forfeited.
16.3 If your order is cancelled for any reason, or you become entitled to a refund, any promotional code, discount code or voucher used in connection with that order will be void and we shall have no obligation to refund or otherwise compensate you in respect thereof.

We reserve the right, at any time and from time to time, to terminate or amend the above offers without prior notice. In the event of any dispute, our decision shall be final and conclusive.
These Terms and Conditions form part of the General Terms and Conditions.