1.1 This website, Relocation.HK, is owned and operated by Relocation.HK.
1.2 Through this website (including any related mobile applications), we provide:

1. 1.2.1 real‑time quotations for shipping and relocation services; and
2. 1.2.2 ordering of settling‑in or related services (the “Services”).

1.3 By accessing or using this website, you agree to be bound by these Website Terms of Use; our full Terms and Conditions; and our Privacy Policy .

2.1 You must be:

1. 2.1.1 18 years or older; and
2. 2.1.2 legally capable of entering into a binding contract to place orders or register an account.

2.2 You agree that you will not:

1. 2.2.1 use the website for any fraudulent, illegal or harmful purpose;
2. 2.2.2 defame, abuse, harass, threaten or infringe the rights or privacy of any person;
3. 2.2.3 interfere with the operation of the website or its servers or networks;
4. 2.2.4 upload any viruses, worms, Trojan horses or other harmful code;
5. 2.2.5 copy, reproduce, sell or exploit any part of the website or its Content for commercial purposes without our written consent; or
6. 2.2.6 reverse engineer, decompile or otherwise tamper with any part of the website or related software.

2.3 We may, at any time and in our discretion, suspend or terminate your access to the website if we believe you have breached these terms.

3.1 To use certain features or to place orders, you may need to register an account and provide information about yourself.
3.2 You agree to:

1. 3.2.1 provide true, accurate, current and complete information; and
2. 3.2.2 keep that information up‑to‑date.

3.3 If any information you provide is untrue, inaccurate, not current or incomplete, we may suspend or terminate your registration.
3.4 Any information that is Personal Data will be handled in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (the "PDPO"); our Privacy Policy; and any applicable Personal Information Collection Statement (PICS) shown to you at the point of collection.

4.1 When you place an order through this website:

1. 4.1.1 you are making an offer to purchase the Services at the price shown; and
2. 4.1.2 we accept your order only when we send you an email confirmation setting out your order details.

4.2 We reserve the right, at our discretion, not to accept or to cancel an order, including where the Services cannot be provided to your location.
4.3 Prices and payment:

1. 4.3.1 We use reasonable efforts to display accurate and up‑to‑date prices, but prices may change due to exchange rates, supplier costs (such as international freight) and other factors.
2. 4.3.2 We accept payment by certain credit cards only and may impose limits.
3. 4.3.3 Online payments are processed via recognised third‑party payment service providers.
4. 4.3.4 As a general rule, we do not store your full credit card details. If we must temporarily store them for business reasons, we will take all reasonably practicable steps to protect them and to comply with the Privacy Ordinance and applicable industry standards (e.g. PCI‑DSS).

4.4 If an order is cancelled, we will notify you and arrange any applicable refund, which may be subject to deductions such as handling fees. We are not liable for any additional compensation for cancellation beyond what is set out in the full Terms and Conditions.

5.1 Unless otherwise expressly provided, we generally do not accept any refund of, or changes to, Services that have been ordered.
5.2 Whether any refund or change of Services will be accepted shall be determined at our sole and absolute discretion, and shall be subject to the relevant provisions of the full Terms and Conditions.

6.1 All content on this website, including text, images, logos, graphics, designs, software and other materials (Content), is owned or controlled by us or our licensors and is protected by intellectual property laws.
6.2 You may:

1. 6.2.1 use the website and Content for your personal, non‑commercial use only; and
2. 6.2.2 not copy, reproduce, modify, distribute, display, sell or otherwise exploit the Content without our prior written consent, unless expressly allowed by law.

6.3 All trademarks, product names, company names and logos displayed on the website belong to us or their respective owners. Nothing on the website grants you any licence or right to use them without prior written permission.

7.1 When you submit any text, files, photographs, videos or other materials to this Website (“User Content”), you thereby agree to grant us a worldwide, perpetual, irrevocable, transferable and sub‑licensable, royalty‑free licence to reproduce, publish, modify, display, create derivative works from and otherwise use such User Content in any manner connected with this Website and our business. 7.2 If any User Content contains Personal Data, our collection, holding, processing and use of such Personal Data shall be carried out in accordance with the PDPO, our Privacy Policy and/or any applicable Personal Information Collection Statement, and we will not use such Personal Data for any purposes beyond the original purpose of collection or a directly related purpose unless and until we have obtained any consent required by law. 7.3 You represent and warrant that the User Content:

1. 7.3.1 is owned by you, or you have obtained all necessary authorisations and consents in relation thereto;
2. 7.3.2 does not infringe any copyright, trademark rights, privacy rights or any other rights of any third party;
3. 7.3.3 is not unlawful, defamatory, obscene, discriminatory, inciting hatred, threatening or otherwise inappropriate for public disclosure; and
4. 7.3.4 does not contain any Personal Data that has been collected or disclosed without proper authorisation.

7.4 We reserve the right, without prior notice, to delete or restrict access to any User Content which we consider to be inappropriate or potentially in breach of any applicable laws, regulations or these Terms.

8.1 We attach great importance to your privacy and the protection of your Personal Data. In handling any Personal Data relating to you, we will comply with the PDPO and with the relevant codes of practice and guidance notes issued from time to time by the Office of the Privacy Commissioner for Personal Data, Hong Kong.
8.2 Our Privacy Policy, together with any applicable Personal Information Collection Statement provided to you in specific circumstances, sets out in detail, including but not limited to, the following matters:

1. 8.2.1 the types and sources of Personal Data that we collect;
2. 8.2.2 the purposes and legal basis for which such data are collected and used;
3. 8.2.3 the categories of third parties to whom Personal Data may be disclosed or transferred (for example, carriers, logistics service providers and other similar partners);
4. 8.2.4 the periods for which Personal Data are retained and the criteria adopted for determining such retention;
5. 8.2.5 the rights which you have under the PDPO in relation to access to and correction of your Personal Data, and the manner in which such rights may be exercised.

8.3 Before using this Website or providing us with any Personal Data, you should carefully read and agree to the aforesaid Privacy Policy and any applicable Personal Information Collection Statement.

9.1 Our website may contain links to third‑party websites. These links are provided for your convenience only. We do not endorse or control these websites and are not responsible for their content.
9.2 Any Personal Data you provide on third‑party websites is subject to those websites’ own privacy policies and terms, not ours. We recommend that you read those policies carefully before providing any information.

10.1 We will use reasonable skill and care in providing the website and our Services, but:

1. 10.1.1 we do not guarantee that access to the website will be uninterrupted, timely, secure or error‑free; and
2. 10.1.2 we do not guarantee that any Content is absolutely accurate, complete or reliable.

10.2 You understand that the transmission of data via the Internet is not absolutely secure, and that third parties may, without authorisation, intercept or gain access to data during transmission. We will take all reasonably practicable steps, in compliance with the requirements of the PDPO, to safeguard the security of the Personal Data relating to you which we hold. However, in respect of any security incident arising from communication networks or equipment beyond our reasonable control, we shall, to the extent permitted by law and by the PDPO, not assume any liability beyond that required by law.
10.3 To the fullest extent permitted by applicable law, we shall not be liable to you for any indirect, consequential or special loss or damage (including, without limitation, loss of profit, business or goodwill). Where the law does not permit a complete exclusion of liability, our liability shall, to the extent permitted by law, be limited to re‑supplying the relevant Services to you.

11.1 From time to time, we may issue promotional codes, discount codes or vouchers. Unless otherwise stated:

1. 11.1.1 they are valid only for one‑time use via our website;
2. 11.1.2 they cannot be refunded or exchanged for cash;
3. 11.1.3 any unused balance will be forfeited.

11.3 If an order paid with a code or voucher is cancelled or refunded, the code or voucher will be void and will not be re‑issued or refunded.
11.4 We may vary or withdraw any promotion, code or voucher at any time without prior notice. In case of dispute, our decision is final.

12.1 We may from time to time amend these Website Terms of Use, the full Terms and Conditions and the Privacy Policy. Any such amendments shall take effect immediately upon being posted on this Website. Your continued use of this Website following such posting shall be deemed to constitute your agreement to be bound by the terms as so amended.
12.2 These Website Terms of Use shall be governed by, and construed in accordance with, the laws in force in the Hong Kong Special Administrative Region.
12.3 Any dispute arising out of or in connection with these terms or your use of this Website shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

This summary is for ease of reading. In case of any inconsistency or conflict, the full Terms and Conditions shall prevail.