This Privacy Policy is intended to disclose the management policies and practices of Relocation.HK ("Relocation.HK" or "we"), as a data user under the Personal Data (Privacy) Ordinance (Chapter 486) (the "PDPO"), regarding the “Personal Data” it holds. This policy statement may be subject to change.

"Personal Data" in this policy statement means any data relating directly or indirectly to a living individual from which it is practicable for the identity of the individual to be directly or indirectly ascertained, whether such data exists in the form of text, images, sound or otherwise, and shall have the meaning assigned to it by the PDPO.

Changes become effective when they are posted on this website.

We are committed to complying with the obligations and requirements under the PDPO. Our officers, management, and staff must respect the confidentiality of and properly keep all personal data collected and/or stored and/or transmitted and/or used by us (or on our behalf) at all times.

We strive to ensure that the collection and/or storage and/or transmission and/or use of all personal data is carried out in accordance with the obligations and requirements prescribed by the PDPO.

Should any individual lawfully request access to and/or correction of personal data held by us regarding themselves, we will provide and/or correct such data within the time limits and in the manner prescribed by the PDPO.

Categories of Personal Data Collected:
We may request you to provide personal data for the purpose of services provided by this website. Without such data, we may be unable to satisfy your service requests. Such data includes (but is not limited to):

(a)Your name and contact details, such as full name, telephone number, address, and email address;
(b)Your date of birth and gender;
(c)Your passport or visa details;
(d)Contact details of other persons, such as those assisting with collection, customs clearance, delivery, or any other transport process;
(e)Records of your contact with us, such as through our business center telephone number or your IP address or MAC address;
(f)Services we provide to you, and services you are interested in by way of detailed quotes;
(g)Relevant payment methods used during checkout, credit card numbers, and expiry dates;
(h)Bank details: only in rare cases where a refund to your bank is required; (i)Marketing to you and analyzing data, including history of these communications, whether you opened them or clicked links, and information on services we think you may be interested in, and analyzing data to help provide you with information we believe is of interest or relevance to you;
(j)Information about your property, such as location, number of rooms, and property type;
(k)Photographs of your shipment/items;
(l)Insights about you and our customers obtained from customer analysis or profiling.

When you browse this website, we may send and collect sets of data called "cookies" to your computer. Data collected through cookies is not personal data; we use this data for statistical and market research purposes. Through the aggregate, anonymous statistical information regarding server usage provided by cookies, we are better able to meet the needs and expectations of website visitors. Collected data includes (but is not limited to):

(a)Browser type and version;
(b)Operating system;
(c)Internet Protocol (IP) address and/or domain name; and
(d)Your activities and preferences on this website.

Use of Cookies: ​
You can choose your cookie settings. By changing your browser options, you can choose to accept all cookies, receive notifications when cookies are set, or refuse all cookies. If you have chosen to accept cookies, you cannot change the cookies sent to your computer by this website, and you must ensure your computer sends the correct cookies when responding to requests from this website. For more information about cookies, you can visit the following link: www.cookiecentral.com

Please refer to the "Access and Correction of Personal Data" section below to learn how to access and correct the personal data we hold.

Data may be used for the following purposes:

(a)Processing and managing your inquiries, quote requests, and orders regarding our services;
(b)Fulfilling transportation, customs clearance, delivery, and related relocation services;
(c)Processing payments, refunds, accounting, auditing, and internal compliance;
(d)Handling complaints, inquiries, or claims;
(e)Conducting service quality monitoring, internal training, and improving our products and services;
(f)Subject to the PDPO and this Privacy Policy, conducting statistics, data analysis, and customer segmentation (including but not limited to assessing customer behavior and preferences) to improve our services and (where necessary consent is obtained) provide you with more tailored marketing information;
(g)Direct marketing purposes (see the "Direct Marketing" section below for details).

We will destroy the personal data we hold in accordance with internal retention policies. This policy is as follows:​

(a) Personal data will be retained until the original purpose for which the data was collected, or a directly related purpose, is fulfilled, unless the personal data must be retained under any applicable law or contractual requirement;
(b) According to the above criteria and our internal procedures, personal data will be cleared from our electronic, manual, and other storage systems after a specified period.

Except in the following circumstances, all personal data held by us will be kept confidential; however, we may disclose data to the following persons when it is necessary to achieve the purpose of collection or a directly related purpose:​

(a) Any of our subsidiaries, holding companies, associated companies, affiliates, or companies controlled by us or under common control with us;
(b) Any person or company representing us or in joint venture with us to achieve the purpose of providing such data or a directly related purpose;
(c) Any other person or company who has an obligation of confidentiality to us regarding the above data and has committed to such confidentiality, and who has a legal right to access such data; and
(d) Any financial institutions, charge or credit card issuing companies, credit information or reference agencies, or collection agents to verify and support your payment instructions on this website.

Personal data may also be disclosed to any person entitled to access such data under the PDPO or other applicable laws, provided they can prove their right to access the data. For example, if a court issues an order requiring us to provide information about certain customers, we will disclose the data to officers formally appointed by the court or other persons directed by the court.

When we transfer personal data to places outside Hong Kong, we will take appropriate measures where practicable to ensure that the data recipient in those places provides a level of protection no less than the standards required by the PDPO (for example, by requiring compliance with relevant data protection and security requirements through contractual terms).

Physical records containing personal data are restricted to access by designated supervisors or staff, who will handle the data in accordance with this Privacy Policy statement and the Ordinance.

Computer data is stored in computer systems and storage media with restricted access and/or in controlled areas.

We may use encryption technologies such as SSL to transmit data collected online.

Under the PDPO, individuals have the right to:​

(a) Inquire whether we hold personal data about them and (if so) obtain a copy of such data;
(b) Request us to correct inaccurate personal data about them for the purpose of using that data; and
(c) Ascertain our policies and practices regarding their personal data, which generally comply with the provisions of this policy and practice.

We may charge a reasonable fee for processing any written request for access to data (but no fee will be charged for requests to correct personal data); the level of fees will be determined based on the principles set out in the PDPO and relevant practice guidelines.

Individuals can exercise the right of correction in the following ways:
(a) Write to us at the email address below, indicating the information the applicant believes is inaccurate, the reasons they believe it is inaccurate, and the relevant corrected information; and
(b) Provide "Proof of Identity" to verify that the applicant requesting the correction has the right to make such a request.

After verifying the authenticity and validity of the change request, we will endeavor to comply with the request and respond within the timeframe prescribed by the Ordinance.
Email address: enquiry@relocation.hk

We will, in accordance with the PDPO, stop using your personal data for direct marketing purposes upon your request.

If you do not wish for us to use your personal data for any direct marketing purposes, or do not wish for us to continue sending you promotional materials for any specific category of products or services, you may notify us at any time at no charge by the following means:
Email to: enquiry@relocation.hk, and state "Cease use of personal data for direct marketing" in the subject or body.

Personal data collected in our general operations or on this website may be used for marketing purposes, except where separate instructions have been received as described above.​

This website may provide links to third-party websites. This Privacy Policy statement does not apply to any of these linked websites, and we are not responsible for the practices of these linked websites.