本政策聲明是解釋 Relocation.HK（「Relocation.HK」或「我們」）有關本網站的一般處理個人資料手法。 本政策聲明可能會有所更改。在本網站張貼更改時，該更改便開始生效。

本政策聲明內「個人資料」一詞具有香港法律第486章個人資料（私隱）條例 (「該條例」)給予該詞的涵義。

我們完全遵守在該條例下的責任及要求。對於我們（或代表我們）所收集及／或儲存及／或傳送及／或使用的所有個人資料，我們的主管人員、管理層及員工必須時刻尊重其機密性，並妥善保存。

我們努力確保在收集及／或儲存及／或傳送及／或使用所有個人資料的過程中，遵照該條例規定的責任及要求。

倘若個別人仕以合法方式要求取得及／或修正我們所持有關於其本人的個人資料，我們會根據該條例規定的時限及方式提供及／或修正上述資料。

所收集的個人資料類別

我們或會要求你提供個人資料，作為本網站提供服務的用途。倘若沒有此等資料，我們或會不能滿足你的服務要求。此類資料包括（但不限於）：

(a) 個人和聯繫方式，例如職務、全名、聯繫方式、聯繫方式歷史記錄、地址；
(b) 您的出生日期、性別和/或年齡；
(c) 您的國籍和護照或簽證詳細信息;
(d) 朋友/被提名人/其他人的聯繫方式——如果提供給我們以協助收集、清關、交付或任何其他運輸過程；
(e) 您與我們聯繫的記錄，例如通過我們的商務中心電話號碼或您的 IP 地址或 MAC 地址；
(f) 我們為您提供的服務，以及您通過詳細報價的方式感興趣的服務；
(g) 您用於結帳時的相關付款方式，信用卡號碼和屆滿日期；
(h) 銀行詳細信息 - 僅在需要向您的銀行退款的極少數情況下；
(i) 向您營銷並分析數據，包括這些通信的歷史記錄、您是否打開它們或單擊鏈接，以及我們認為您可能感興趣的服務的信息，並分析數據以幫助向您提供我們認為感興趣或與你的相關性；
(j) 有關您的物業的信息，例如位置、房間數量和物業類型；
(k) 您的貨件/物品的照片；
(l) 您的居住和/或公民身份（如果相關），例如您在特定國家/地區的居住時間；
(m) 從客戶分析或剖析中獲得的關於您和我們客戶的見解；

資料可能作以下用途：確定收妥你的購買單、透過你的信用卡向你收取款項、與你聯絡有關送遞你所購買的產品和服務、確定你登記參加音樂課程、處理你的投訴、查詢或意見、改進我們的產品和服務及/或提供更適合你的資訊。然而，若有關的服務是按個人所需而設，或產品的供應是需要你提供一切所需資料，不提供此等資料會令我們不能提供有關服務。

當你瀏覽本網站，我們可能會向你的電腦發出及收集名為「cookies」的多組數據。透過cookies收集的資料並非個人資料，我們使用這些資料作統計和市場調查用途。我們藉著cookies所提供有關伺服器使用率的累計、不記明的統計資料，使我們更能滿足網站訪客的需要及期望。所收集的資料包括（但不限於）：

(a) 瀏覽器類型及版本；
(b) 操作系統；
(c) 網路協定地址及／或網域名稱；及
(d) 你在本網站的活動和愛好。

你可以選擇cookies。若改變你的瀏覽器的選擇，你便可選擇接受所有cookies、收取設定cookies的通知、或拒絕所有cookies。當你已選擇接受cookies，你便不能更改本網站送遞給你電腦的cookies，而你必須確保你的電腦回應本網站的要求時，發送正確的cookies。有關cookies的更多資料，你可按以下連接：www.cookiecentral.com

請參閱下文「查詢及改正個人資料」一節，以瞭解如何取得及改正我們所持有的個人資料。

我們將會根據內部的保存政策，銷毀所持有的個人資料。此政策如下：

(a) 個人資料會被保存至完成收集資料之原來目的或直接有關之目的為止，除非個人資料須根據任何適用法規或合約規定予以保存；及

(b) 根據上述準則及我們的內部程序，個人資料在特定的期限後便會在我們的電子、人手及其他儲存系統中被清除。

除下列的情況外，我們所持有的全部個人資料將予以保密，然而我們可在有需要披露此等資料以達到收集此等資料之目的，或直接與其有關之目的時，向下述人士披露資料：

(a) 我們的任何附屬公司、控股公司、相聯公司、附屬成員，或由我們所控制或與我們同屬一方控制的公司；
(b) 任何代表我們，或與我們聯營的個人或公司，以達到提供此等資料之目的，或直接與其有關之目的；
(c) 有責任為我們對上述資料保密並已承諾保密的任何其他人士或公司，而該人士或公司有法定的權利取用該資料；以及
(d) 任何金融機構、記賬或信用卡的發卡公司、信用資料或參考機構或收款代理，以便證明和支持你在本網站的支款指示。

個人資料也可披露予有權按該條例或其他適用法律取用此等資料的任何人士，但他們須證明其取用資料的權利。例如，若法庭發出指令，要求我們提供若干客戶的資料，我們便會向法庭正式委任的人員或法院指示的其他人士披露上述資料。

在有需要時及/或為審慎起見，我們會將若干個人資料轉移至香港以外的地方以達成收集此等資料之目的，或直接與其有關之目的。轉移資料將會遵守該條例之規定而進行。

載列個人資料的實物記錄，只限於指定的主管人員或職員取用，他們將按本私隱政策聲明和該條例處理資料。

電腦數據存放在設有限制進出地方的電腦系統及儲存媒體內，及/或存放在受管制的區域內。

我們可能應用SSL等編碼技術傳送網上收集的資料。

根據該條例規定，個別人士有權：

(a) 查詢我們是否持有關於其本人的個人資料，並（如有）取得該等資料的副本；
(b) 要求我們改正關於其本人而不準確的個人資料，以達致使用該資料之目的；以及
(c) 確定我們有關其本人個人資料的政策及做法，總體上符合本政策及做法的規定。

(a) 按下列地址致函給我們，指出申請人認為不確的資料，他們認為不確的理由，以及有關的改正資料；以及
(b) 提供「身分證明」以核實要求改正的申請人有權提出此項要求。
(c) 在本網站改正其個人資料。
我們在核實更改要求的真確性及有效性後，會盡力依從該要求，並在該條例規定的期限內予以回覆。

根據該條例規定，我們會依從個人的要求，不會將其個人資料作為直銷推廣之用。若你不想收取我們的直銷函件，請電郵至 enquiry@relocation.hk.

我們在一般營運中或在本網站所收集的個人資料可作市場推銷之用，但按上述方式收到另行指示者除外。

本網站可能提供與第三者網站的連接。本私隱政策聲明不適用於任何這些連接網站，我們對這些連接網站的做法一概不負責。

（若私隱政策聲明的中、英文版本有不同之處，應以英文版為準。）

This policy statement explains the privacy practices of Relocation.HK ("Relocation.HK" or "we") in relation to this website. This policy statement is subject to changes. The changes will be effective upon the same being posted on this website.

In this policy statement, our use of the term "personal data" has the meaning ascribed to it by the Personal Data (Privacy) Ordinance, Cap.486 of the laws of Hong Kong (the "Ordinance").

We shall fully comply with the obligations and requirements of the Ordinance. Our officers, management, and members of staff shall, at all times, respect the confidentiality of and endeavor to keep safe any and all personal data collected and/or stored and/or transmitted and/or used by us, or on our behalf.

We shall endeavor to ensure all collection and/or storage and/or transmission and/or usage of personal data by us shall be done in accordance with the obligations and requirements of the Ordinance.

Where an individual legitimately requests access to and/or correction of personal data relating to the individual, held by us, then we shall provide and/or correct that data in accordance with the times and manner stipulated within the Ordinance.

TYPES OF PERSONAL DATA COLLECTED

For the purpose of providing the services on this website, you may be requested to provide personal data such as, but not limited to, the following, without which it may not be possible for us to satisfy your request:

(a) Personal and contact details, such as title, full name, contact details, contact details history, address
(b) Your date of birth, gender and/or age;
(c) Your nationality and passport or visa details;
(d) Contact details of friends / nominees / other persons – if provided to us to assist with collection, clearance, delivery or any other shipment process;
(e) Records of your contact with us such as via our business centre telephone number or your IP address or MAC address
(f) Services we have performed for you, as well as services you have been interested in by way of detailed quotations
(g) The associated payment methods you used to settle our invoices
(h) Bank details – only in the rare circumstances where a refund is to be paid to your bank; Credit card number and expiry date
(i) Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you.
(j) Information about your property, such as location, number of rooms and property type
(k) Photographs of your shipment/items – for security and identification purposes
(l) Your residency and/or citizenship status, if relevant, such as your length of residency in a particular country
(m) Insights about you and our customers gained from analysis or profiling of customers

The data may be used to confirm acceptance of your purchase order, to collect your payment via your credit card, to contact you for delivery of products or services purchased, to confirm your enrolment of musical courses, to process your complaints, enquiries or feedback, to further improve our products and services and/or better tailor the type of information presented to you. In some cases, where the requested service is a personalised service, or provision of a product is dependant on your providing all requested data, failure to provide the requested data may prevent us from providing the service to you.

When you visit this website, we may issue to and request from your computer blocks of data known as "cookies". The information collected through cookies is non-personal information and we use this information for statistical and market research purposes. Cookies are used to provide aggregated, anonymous, statistical information on the server's usage so that we may better meet the demands and expectations of visitors to this site. The type of data to be collected may include, but not limited to:

(a) The browser type and version;
(b) Operating system;
(c) The IP address and/or domain name; and
(d) Your activities and preferences on this website.

You have choices with respect to cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. Once you have opted to accept cookies, you must not alter any cookies sent to your computer from this Site and you must ensure that your computer sends correct and accurate cookies in response to any relevant request from this Site. For more information about cookies you can click on the link below: www.cookiecentral.com

Please refer to the section titled "Access and Correction of Personal Data" below for details on how you can obtain and correct any personal data relating to you that we may hold.

We will destroy any personal data we may hold in accordance with our internal retention policy. The policy states that:

(a) Personal data will only be retained for as long as is necessary to fulfil the original or directly related purpose for which it was collected, unless the personal data is also retained to satisfy any applicable statutory or contractual obligations; and

(b) Personal data are purged from our electronic, manual, and other filing systems in accordance with specific schedules based on the above criteria and our internal procedures.

Subject to the paragraphs below, all personal data held by us will be kept confidential but we may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such information to the following parties:

(a) Any of our subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with us;
(b) Any person or company who is acting for or on our behalf, or jointly with us, in respect of the purpose or a directly related purpose for which the data was provided;
(c) Any other person or company who is under a duty of confidentiality to us and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information; and
(d) Any financial institutions, charge or credit card issuing companies, credit information or reference bureaux, or collection agencies necessary to establish and support your instructions relating to payments made through this website.

Personal data may also be disclosed to any person or persons that have a right under the Ordinance and any applicable law to gain access to such information provided they are able to prove their authority to access such information. For example, if we were served with a court order demanding certain customer information then we would disclose the information to the duly appointed officer of the court or such other persons as the court orders.

At times it may be necessary and/or prudent for us to transfer certain personal data to places outside of Hong Kong in order to carry out the purposes, or directly related purposes, for which the personal data were collected. Where such a transfer is performed, it will be done in compliance with the requirements of the Ordinance.

Physical records containing personal data are only accessible by designated officers or employees, who will handle such data according to this Privacy Policy Statement and the Ordinance.

Computer data are stored on computer systems and storage media to which access is strictly controlled and/or are located within restricted areas.

Access to records and data without appropriate management authorization are strictly prohibited.

Encryption technology, such as SSL, may be employed for the transmission of data collected online.

Under the Ordinance, individuals have the right to:

(a) Check whether we hold any personal data relating to them and, if so, obtain copies of such data;
(b) Require us to correct any personal data relating to them which is inaccurate for the purpose for which it is being used; and
(c) Ascertain our policies and practices in relation to personal data, which are those policies and practices set out in their entirety herein.

(a) Writing to us at the address listed below, specifying the data which they believe to be incorrect, the reason they believe it is incorrect, and the applicable corrections; and
(b) Providing "proof of identity" verifying that the individual making the request is authorized to request such corrections.
(c) Correcting his personal data through this website.

We will, upon satisfying ourselves of the authenticity and validity of the correction request, make every endeavor to comply with and respond to the request within the period set by the Ordinance.

In accordance with the requirements of the Ordinance, we will honor an individual's request not to use his or her personal data for the purposes of direct marketing. Should you wish not to receive direct marketing material from us, please email to enquiry@relocation.hk

Unless otherwise instructed as per the above, we may use any of the data collected in the normal course of our business and on this website for marketing purposes.

This website may contain links to third party websites. This Privacy Policy Statement does not apply to any of these linked websites and we are not responsible for the practices employed by such linked websites.

(If there is any inconsistency or conflict between the English and Chinese versions of this Privacy Policy Statement, the English version shall prevail.)